@MojangSupport Hi yesterday I couldn't log into my realm, I followed all the guidance on your help page and even reset it to an older save (it worked after that last night) I logged in this morning and it's saying "unable to connect to world" I've got 3 tickets but no reply! 
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^CD