@MojangSupport My son's purchased Marketplace packs were removed from his Microsoft account after Bedrock on Switch crashed. Your response to Request #1050579 was not helpful. I talked to Xbox support after and they have no record of Marketplace purchases and sent me back to you.
Please send us an email at https://help.minecraft.net/hc/en-us/requests/new … and we will assist. ^RL
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Okay, now I submitted Request #1102552 and notice I can at least track this request on your website. That is a promising sign. Thank you.
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