Hey @MojangSupport Could you fix your password reset system?
I need to reset my password and your site won't send me the email. I've checked every folder and waited.
Please send us an email at https://help.minecraft.net/hc/en-us/requests/new … and we will assist. Remember to attach your Transaction ID. ^JS
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I did. No response.
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Seems familiar. I've been trying to get my account and my son's account unlocked since about January. In the meantime, I've modified a third-party launcher so at least my son can play offline, but he misses playing with me. He's 9 and autistic: Minecraft is his world.
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I've done this multiple times and I still get no response. My son and I are both locked out. What else can I do, since my emails are obviously forwarded to /dev/null?
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they reply to me but it took months
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