Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!
I'm sorry you're having trouble! For technical help, please visit our Help site at https://help.minecraft.net/hc/en-us and for more details and help with the Playstation specific editions of Minecraft, you can also go to https://www.playstation.com/support/ . ^AS
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I couldn't find anything about Microsoft account do you think you could help another way
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For questions about Microsoft Accounts for the game, please contact Microsoft Support here: https://support.microsoft.com/en-us/contactus/ … ^RL
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