Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!
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Thank you for responding Tommy tweet! How long will it take to be assisted via email if you know? Thank you
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It’s a canned response from a bot. I’ve been waiting since december (245 days), and still haven’t been helped
End of conversation
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