@MojangSupport Hello. We purchased Minecraft in 2014, but now cannot log in. We have our receipt with a transaction ID, and have emailed you about it, but we haven't received a response. I know you have a lot of people writing to you, but is 12 days normal? Should we wait?
I'm sorry for any delays in getting a response from us! We're working to respond to your ticket as soon as we possibly can. Thanks for your patience! ^AS