Ever since the last update, @Minecraft has frozen my switch every time I press the home button. Even once I've saved an quit, when I try to close the app, the whole console freezes. @MojangSupport
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It took them 2.5 years to answer my support ticket. Even then, all I got was a link to a support article that I made clear to them I already read and was no help. Good luck!
End of conversation
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