@MojangSupport I had to wait 3 months for a response the ticket I issued. They asked for more information and when I try to reply to them with the information they asked I get an auto response of "Not an active address". Please, I've waited nearly 6 months now total for recovery.
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^RL