Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!
No worries! For technical help, please visit our Help site https://help.minecraft.net/hc/en-us and you can also check out our official wiki for more information. Thanks! ^AS