Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!
I'm sorry for any delays in getting a response from us after waiting so long! We're working to respond to your ticket as soon as we possibly can to help you out. Thanks for your patience! ^AS
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Please send me a direct message, still no response and the original case seems to be closed.
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