Yeah, I've been having this issue for a while, it always take around a month to get a response from you guys. Meanwhile I'm locked out of my account and all the games I paid for. Can I speak with someone one on one about this? Phone or chat?
I'm sorry to hear that happened! Please send us an email at https://help.minecraft.net/hc/en-us/requests/new … and we'll do our best to help you out as soon as possible. Remember to attach your Transaction ID in your email to us, if possible. ^AS
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