Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!
No worries! Please send us an email at https://help.minecraft.net/hc/en-us/requests/new … and we'll do our best to help you out. Remember to attach your Transaction ID in your email to us, if possible. ^AS
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I also wanted to tell you that the gmail that has the premium account that they gave me, I do not have the password, they are everything possible to send them an email. Thanks
Thanks. Twitter will use this to make your timeline better. UndoUndo
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