Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!
Awesome! Thank you for letting us know about this and I'm glad you were able to purchase the game. We'll investigate this further. ^_^ Feel free to reach out to us anytime here: https://help.minecraft.net/hc/en-us/requests/new … if you ever need help with anything else! Thanks! ^AS