@MojangSupport, it's past almost one month (actually, it completes one month tomorrow!) since I opened my first support ticket (nº 797897) about my user account that was hacked, and you didn't say anything until now! Is it what you call "care for users"?
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^SP