Please send us an email at https://help.minecraft.net/hc/en-us/requests/new … and we will assist. ^RL
I'm sorry you're having trouble! I would check out this article to get help with Realms: https://help.minecraft.net/hc/en-us/sections/360004954931-Minecraft-Realms …. If you're still having trouble after, please send us an email at https://help.minecraft.net/hc/en-us/requests/new … and we'll do our best to help you out. Thanks! ^AS
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