Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!
I'm sorry to hear that! Please send us an email at https://help.minecraft.net/hc/en-us/requests/new … and we'll do our best to help you out with getting your account back. Remember to attach your Transaction ID in your email to us, if possible. ^AS
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I have already send a mail few days ago but I never get an answer
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