Let's try that again without the NSFW images. @mojang dot support is not us, so if you receive an email from that address, please do not give out any personal info.
For technical help, please visit our Help site at https://help.minecraft.net/hc/en-us and for more details and help with the Playstation specific editions of Minecraft, you can also go to https://www.playstation.com/support/ . ^AS https://help.minecraft.net/twickets/845506