Hi @MojangSupport ! My Minecraft user account was stolen and I sent a support email to you on June 20th (08 days now), but you didn't reply me yet! Do you think fair someone hacks and uses a real account from another person? When will you help me to get my account back?
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^RL
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@MojangSupport, it has past 14 days since I opened my first support ticket (nº 797897) and one week, since I opened my second ticket (nº 833702) about my user account that was hacked, and you didn't say anything until now! How many months should I wait for? -
@MojangSupport , I wanna believe you respect your customers/users, but it's difficult to believe when you don't say anything about one user account hacked after 14 days! Should I open another support ticket and expect a better output?
End of conversation
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