Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!
We’re sorry for the trouble! This is currently a known issue and the team is working on a fix that we hope to have out to everyone as soon as possible. You can keep an eye out here for any further updates: https://twitter.com/MojangStatus . Thanks! ^AS