@MojangSupport Spending hours setting up my son on Realms. I tried your how-to page and altered the parental controls but still nothing. It's installed on an iPad
Please check our FAQ at https://help.minecraft.net/hc/en-us/sections/360004954931-Minecraft-Realms …. If you still require assistance with your Realm, please send us an email at https://help.minecraft.net/hc/en-us/requests/new … and we will assist. Remember to describe the issue, provide the name of the Realm, and your Username/Gamertag. ^JS