Let's try that again without the NSFW images. @mojang dot support is not us, so if you receive an email from that address, please do not give out any personal info.
I'm sorry to hear that! Please send us an email at https://help.minecraft.net/hc/en-us/requests/new … and we'll do our best to help you out. Remember to attach your Transaction ID in your email to us, if possible. ^AS
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I wouldn't expect help any time soon. i have the exact same issue and have been ignored since the 24th April
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