Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!
I'm sorry you're having trouble. If you haven't yet, please send us an email at https://help.minecraft.net/hc/en-us/requests/new … and we'll do our best to help. Remember to attach your Transaction ID in your email to us, if possible. Thanks! ^AS
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I have and you haven’t replied in weeks
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