@MojangSupport we have a realms plus subscription but have not been able to play any of the Realms Plus templates all week. What should we do?
Please check our FAQ at https://help.minecraft.net/hc/en-us/sections/360004954931-Minecraft-Realms …. If you still require assistance with your Realm, please send us an email at https://help.minecraft.net/hc/en-us/requests/new … and we will assist. Remember to describe the issue, provide the name of the Realm, and your Username/Gamertag. ^JS