Hi Dobygirl01! Here's the link to the Minecraft Community Support discord: https://discord.gg/58Sxm23 Your issue may also be loosely related to this: https://bugs.mojang.com/browse/MCE-542 however it depends what sort of device you have.
For technical help, please visit our Help site https://help.minecraft.net/hc/en-us . ^JS
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