@MojangSupport my daughter bought packs3&4and you’ve taken the money but she has no packs, now to get a refund so I email yourselves or do I need to go via the Apple store. She was logged into her account when purchasing and we’ve tried reinstalling and Restoring purchases.
Please send us an email at https://help.minecraft.net/hc/en-us/requests/new … and we will assist. Remember to attach your Transaction ID. ^JS