@Minecraft @MojangSupport @NintendoAmerica ok my daughter has bought minecoins and then proceeded to purchase skin packs and now she has no access to them?? So all the money is gone?
I'm sorry you're having trouble! It's possible to be a temporary issue, but I would also check out this page to help troubleshoot: https://help.minecraft.net/hc/en-us/sections/360004954631-Payment-Troubleshooting …. If it's still occurring, reach out to us here: https://help.minecraft.net/hc/en-us/requests/new …, so we can take a look. Thanks! ^AS