@MojangSupport I'm literally crying right now, I don't know what happened but when I logged on to Minecraft, all the skin packs and texture packs I bought are gone

I'm sorry you're having trouble! It's possible to be a temporary issue, but I would also check out this page to help troubleshoot: https://help.minecraft.net/hc/en-us/sections/360004954631-Payment-Troubleshooting …. If it's still occurring, reach out to us here: https://help.minecraft.net/hc/en-us/requests/new …, so we can take a look. Thanks! ^AS