@MojangSupport I got a problem with minecraft on Xbox, I tried the 1.16 beta but when I returned to normal version all my purchased packs were gone, can you help me with that, I already uninstalled and reinstalled the game but it's still the same
I'm sorry you're having trouble! It's possible to be a temporary issue, but I would also check out this page to help troubleshoot: https://help.minecraft.net/hc/en-us/sections/360004954631-Payment-Troubleshooting …. If it's still occurring, reach out to us here: https://help.minecraft.net/hc/en-us/requests/new …, so we can take a look. Thanks! ^AS