@MojangSupport I am a new gaming content creator. I have a viewer who wants to purchase Minecraft: Java Edition for his son, but the transaction isn't going through. He has been trying for over 24 hours now. How can we help him?
Please have them send us an email at https://help.minecraft.net/hc/en-us/requests/new … and we will assist. ^RL
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Thank you for your reply. It would not take any of his credit or debit cards. It kept telling him to verify card info. I then tried with my own card info and got the same error message. Once I attempted payment with my personal PayPal account the purchase went through.
Thanks. Twitter will use this to make your timeline better. UndoUndo
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I noticed that there was no option to put cardholder name in the info form, and I’m wondering if that was part of the issue?
Thanks. Twitter will use this to make your timeline better. UndoUndo
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