@MojangSupport My fiancée had her Minecraft account stolen. She has already opened a ticket for it 3 weeks (!) ago and has not yet received any feedback. I ask you to finally process the ticket. The transaction ID is stored in the ticket. Case number: 471994
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience!
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Almost 1 month has passed and still the problem has not been solved. It can't be that the support needs more than 1 month to reset a password and change an email address when all the necessary data is available. Please check that the ticket has not been accidentally lost.
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