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MojangSupport's profile
Mojang Support
Mojang Support
Mojang Support
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@MojangSupport

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Mojang SupportVerified account

@MojangSupport

Problems with Minecraft or a Mojang account? Let us know! We're open 7 days a week, 24 hours a day! Email support via http://help.minecraft.net/hc/en-us 

Redmond, WA
help.minecraft.net
Joined January 2013

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    1. skeriser‏ @skeriser 23 Apr 2020

      @MojangSupport Made a ticket 12 days ago b/c my account was stolen. I have not heard back from support aside from an automated "tickets are taking longer, reply if you need human help", despite reaching out in same email chain. What's the avg wait-time? Thanks.

      4 replies 0 retweets 0 likes
      Mojang Support‏Verified account @MojangSupport 24 Apr 2020
      Replying to @skeriser

      Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience!

      3:20 AM - 24 Apr 2020
      3 replies 0 retweets 0 likes
        1. New conversation
        2. Konstantin Semionov‏ @Playrok 24 Apr 2020
          Replying to @MojangSupport @skeriser

          I have submitted a ticket more than a month and a half ago, no one cares. No one responds. They just have someone on twitter sending people away. Forget about your stolen account. They don't care

          1 reply 0 retweets 0 likes
        3. skeriser‏ @skeriser 25 Apr 2020
          Replying to @Playrok @MojangSupport

          Yeah seems like they're majorly understaffed (probably deliberate) & that's not the support's team fault. Definitely a profit-minded decision to do tickets over email w/ no easy way to track on the client end, and not hire/train staff even though this is an ongoing issue.

          0 replies 0 retweets 0 likes
        4. End of conversation
        1. Ben Harvey  🚋‏ @GoHarvOrGoHome 24 Apr 2020
          Replying to @MojangSupport @skeriser

          Do you know a general time frame I can expect a reply? I first reached out over a month ago on March 19th and have only received auto responses. (561263)

          0 replies 0 retweets 0 likes
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        1. skeriser‏ @skeriser 25 Apr 2020
          Replying to @MojangSupport

          I'd like a timeframe please. :) I'm seeing people mention that they've been waiting months, is this what I should expect? I get support is understaffed--but a company like Mojang should, at minimum, have a transparent system where you can see if your ticket is still open.

          0 replies 0 retweets 0 likes
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