@MojangSupport, could you help me? I'm trying to play Minecraft (bedrock version) online with a friend, but I can't get on his map and neither can he on mine, this has been happening for a while, but it was not a problem, because we were able to play over LAN.
While we can't help with account-specific issues here, you can reach us at the link below, and provide as much account information as possible (username/email/Transaction ID/purchase date/etc): https://help.minecraft.net/hc/en-us/requests/new … and we'll respond as soon as possible ^SA