@MojangSupport Hi! Recently I tried to buy Minecraft JE, but during payment process I got an error. Money from my bank account were charged, but I didn't receive Minecraft JE for my Mojang account. I've tried to contact support, but got only couple useless auto e-mails.
Please send us an email at https://help.minecraft.net/hc/en-us/requests/new … and we will assist. Remember to attach your Transaction ID. ^JS