@MojangSupport we have sent you an e-mail 2-3 days ago. How long does it take at the moment to get respond from you?
I have a very anxious boy here as the purchased minecraft is not working properly. He didn’t receive any content of the master pack. :(
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience!
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Roughly how many days is your response time to email? So we we have an idea how long we have to wait. Thank hanks.
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