@MojangSupport I've just spent 1 hour on live chat with Microsoft who (bafflingly) said they can't help and that I need to call you.
My son can't create a minecraft realm on his Xbox one.
I've visited http://aka.ms/accountsettings and allowed everything for his account.
This is most likely a temporary issue, but you may receive some help from Xbox Player Support here https://beta.support.xbox.com/contact-us Additionally, you may contact us here https://help.minecraft.net/hc/en-us/requests/new … with his Gamertag and we'll assist as soon as we can. ^SA