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MojangSupport's profile
Mojang Support
Mojang Support
Mojang Support
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Mojang SupportVerified account

@MojangSupport

Problems with Minecraft or a Mojang account? Let us know! We're open 7 days a week, 24 hours a day! Email support via http://help.minecraft.net/hc/en-us 

Redmond, WA
help.minecraft.net
Joined January 2013

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    1. AroZe Kath‏ @_ItsKath 11 Apr 2020

      @Minecraft @MojangSupport Any update on when realms will be fixed on bedrock edition? Been wanting to play with my friends all day and haven’t been able to. There were also problems yesterday too.

      3 replies 1 retweet 18 likes
      Mojang Support‏Verified account @MojangSupport 12 Apr 2020
      Replying to @_ItsKath

      Please check our FAQ at https://help.minecraft.net/hc/en-us/sections/360004954931-Minecraft-Realms …. If you still require assistance with your Realm, please send us an email at https://help.minecraft.net/hc/en-us/requests/new … and we will assist. Remember to describe the issue, provide the name of the Realm, and your Username/Gamertag. ^JS

      3:59 AM - 12 Apr 2020
      3 replies 0 retweets 0 likes
        1. New conversation
        2. Grey‏ @grey_gibson 12 Apr 2020
          Replying to @MojangSupport

          The FAQ does nothing to help this problem. This is a problem on YOUR end. Not ours. Also, the FAQ says to check http://help.minecraft.com  to check for service issues yet I can't find anything of the sort on that site. Stop copy/pasting the same low effort response and do something.

          1 reply 0 retweets 10 likes
        3. Grey‏ @grey_gibson 12 Apr 2020
          Replying to @grey_gibson @MojangSupport

          This wouldn't be nearly as much of a problem, for me at least, if there was one ounce of recognition from Mojang about the issue. They have been obviously aware of the problem for over 48 hours and we get nothing but silence. We're left to sit and wonder what's going on.

          0 replies 0 retweets 1 like
        4. End of conversation
        1. AroZe Kath‏ @_ItsKath 12 Apr 2020
          Replying to @MojangSupport

          I honestly would just like to know when you think the realms are going to be working again. It’s been 2 full days now of the realms being down.

          0 replies 0 retweets 6 likes
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        1. Brandeezy‏ @brandeezy_c 12 Apr 2020
          Replying to @MojangSupport

          It's all realms. And it's been going in and out for days now.

          0 replies 0 retweets 0 likes
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