@MojangSupport Collection pack purchased on account hasn't showed up.
Please send us an email at https://help.minecraft.net/hc/en-us/requests/new … and we will assist. Remember to attach your Transaction ID. ^JS
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We have already submitted using this site but have done so again just now. Can this be resolved urgently please, it's a birthday present for a child in lockdown.
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Can we please get an update on this. It's now been 5 days. Happy to talk to a real person, I'll DM you my number.
End of conversation
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Day 6 and nothing from
@MojangSupport.@AppleSupport have advised that no refund is available - contact the developer. How is this possible for a popular platform to have a common bug.Thanks. Twitter will use this to make your timeline better. UndoUndo
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