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MojangSupport's profile
Mojang Support
Mojang Support
Mojang Support
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@MojangSupport

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Mojang SupportVerified account

@MojangSupport

Problems with Minecraft or a Mojang account? Let us know! We're open 7 days a week, 24 hours a day! Email support via http://help.minecraft.net/hc/en-us 

Redmond, WA
help.minecraft.net
Joined January 2013

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    1. Ed Collins‏ @edwardocollins 2 Apr 2020

      Ed Collins Retweeted Philip Strong

      .@MojangSupport just how long is your support backlog? Are tickets that are 4 months old still not at the top of the pile? Still can't use our realm that we've paid for... Would be really handy to have right now... #ridiculous #customerservice #whatcustomerservice #angry #fixithttps://twitter.com/pstrongproject/status/1240655111627714560 …

      Ed Collins added,

      0:17
      Philip Strong @pstrongproject
      @MojangSupport why won't you even acknowledge my issue that STILL remains since early December? Answer my tweet with a solution. Go tell your manager this is ridiculous. You are letting down so many people @Natalie85958271 @edwardocollins @tomganleylee pic.twitter.com/4xphmk40CB
      Show this thread
      1 reply 0 retweets 3 likes
      Mojang Support‏Verified account @MojangSupport 2 Apr 2020
      Replying to @edwardocollins

      I'm very sorry, but we're unable to estimate a wait time for responses. We're working through requests in the order received and will address your request as soon as we can. ^SA

      2:57 PM - 2 Apr 2020
      • 2 Likes
      • valerio.laforgia jas
      3 replies 0 retweets 2 likes
        1. Felipe‏ @Felipe76232040 2 Apr 2020
          Replying to @MojangSupport @edwardocollins

          Help please

          0 replies 0 retweets 0 likes
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        1. New conversation
        2. Philip Strong‏ @pstrongproject 2 Apr 2020
          Replying to @MojangSupport @edwardocollins

          It's been 4 months, if you have 50 staff working 8 hour days, 5 days a week, and assuming you allocate a generous 5 minutes to each support request, that is 384,000 tickets that you've dealt with before ours. Can you honestly tell me that's the case!?

          1 reply 0 retweets 0 likes
        3. Philip Strong‏ @pstrongproject 2 Apr 2020
          Replying to @pstrongproject @MojangSupport @edwardocollins

          Honestly just refund me now please. We are giving up on Minecraft.pic.twitter.com/6cYAktIPQO

          0 replies 0 retweets 0 likes
        4. End of conversation
        1. Ed Collins‏ @edwardocollins 2 Apr 2020
          Replying to @MojangSupport

          Thank you for not giving a stock answer. Tickets 134951 and 267789 have been outstanding for almost 4 months. Please, how old are the tickets that you are currently working on?

          0 replies 0 retweets 0 likes
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