.@MojangSupport just how long is your support backlog? Are tickets that are 4 months old still not at the top of the pile? Still can't use our realm that we've paid for... Would be really handy to have right now... #ridiculous #customerservice #whatcustomerservice #angry #fixithttps://twitter.com/pstrongproject/status/1240655111627714560 …
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Help please
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It's been 4 months, if you have 50 staff working 8 hour days, 5 days a week, and assuming you allocate a generous 5 minutes to each support request, that is 384,000 tickets that you've dealt with before ours. Can you honestly tell me that's the case!?
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Honestly just refund me now please. We are giving up on Minecraft.pic.twitter.com/6cYAktIPQO
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Thank you for not giving a stock answer. Tickets 134951 and 267789 have been outstanding for almost 4 months. Please, how old are the tickets that you are currently working on?
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