We're sorry, but we only assist through email. Please send us an email at https://help.minecraft.net/hc/en-us/requests/new … and we will assist. ^JR
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Replying to @StarOnMC
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JS
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Replying to @StarOnMC
Thank you for confirming that! I hope we can get you the help you need soon. ^SA
4:09 PM - 28 Mar 2020
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