Hey @MojangSupport - I’ve had a request in via your support desk for over a week now, and all I’ve had is two automated replies that don’t help me. Someone stole my account, and I’ll like to get it back. Any chance of an update?
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^TM
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How do the automated responses affect my position in this queue? I’ve replied to both automated responses, but have had no further responses after my replies.
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I've been waiting since the beginning of December so good luck
End of conversation
New conversation -
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Hi
@MojangSupport, me again!
That person you brushed off with a generic tweet and 3 generic emails.
What’s the timeline on support tickets? How long are customers usually waiting to get a substantive response from an actual person? I’d love to get my issue resolved promptly.Thanks. Twitter will use this to make your timeline better. UndoUndo
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