Hey hey @MojangSupport
I recently bought a realm- for up to 10 players. The money has been withdrawn but no matter how many times I try.. it wont load. It shows that there was an error and I should try again later - but it just doesn't work.
Please check our FAQ at https://help.minecraft.net/hc/en-us/sections/360004954931-Minecraft-Realms …. If you still require assistance with your Realm, please send us an email at https://help.minecraft.net/hc/en-us/requests/new … and we will assist. Remember to attach your Transaction ID. ^JS