I waited 3+ months for @MojangSupport to get back to me about my problem, and when they finally did all they did was send me scripted nonsense about THE WRONG PROBLEM. pathetic.
I'm very sorry we weren't able to address your issue properly. While we're unfortunately unable to provide account specific support here, please let me know your request ID and we'll give the issue a second look. Thank you for your patience with us! ^SA