@MojangSupport So I orginally emailed your support email back on January 18th, and I have not received anything but automated emails about a backlog. I have my transaction ID and I'm emailing from my original email account, and still nothing. This is embarrassingly bad.
Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
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So I guess y'all don't have anything resembling an SLA then. Because I imagine a 67 day and ongoing time would be well outside that SLA. Apologizing for a long delay is reasonable after a week, not nine weeks.
Thanks. Twitter will use this to make your timeline better. UndoUndo
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