@MojangSupport Now when I respond to the support email for my current ticket #183755, I am getting auto generated new tickets. I need support for my current ticket, not future tickets generated. Where is any actual help!?
Please note that when responding to a ticket that has been closed, a new ticket will be generated that carries over the previous ticket's information. We are working requests in the order received as fast as we can and appreciate your continued patience. ^SA
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But my ticket was never completed. I received an email with instructions, responded to it, and no one ever responded back. So why was my ticket closed??
Thanks. Twitter will use this to make your timeline better. UndoUndo
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The generic “we are working through tickets and be patient” doesn’t work if you get to my ticket and close it without actually doing anything.
Thanks. Twitter will use this to make your timeline better. UndoUndo
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I waited 2 months to get a response, and when I did, no one actually helped me and now the ticket is closed. I need someone to look at my case now.
Thanks. Twitter will use this to make your timeline better. UndoUndo
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