@MojangSupport I bought my son and daughter the frozen 2 packs, however after they redeemed them they still show they need to be purchased. They are even listed amongst their purchased packs but don't say owned they say the price. I paid for both of these packs already!
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Replying to @tjklick2
For help with purchasing issues, please visit https://help.mojang.com/customer/portal/articles/417071 … ^JR
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Replying to @MojangSupport
I did and I emailed and have NOT gotten a response besides "we have other problems and we will get to you". I spend 16 dollars on add ons and still can't play them all these months later. Please help! How many times do I have to email?
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Replying to @tjklick2
I'm sorry for any delays from us! We're working to respond to your ticket as soon as we can. Thanks for being incredibly patient! ^AS
4:12 PM - 7 Mar 2020
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