@MojangSupport It's ridiculous that there is this much of a delay on the support tickets. I could understand a couple weeks. Not months. From what I can see from others, it's not just an isolated issue too. If you're this far behind you need to take measures to fix it.
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JS