@MojangSupport Hi, i bought your product a week ago, but an error occurred and i didn't get the game, but you charged my money anyway. I wrote in your help page but got no answer in a week, and obv i have no transaction ID because that transaction never happended....
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JR