Hi Ruby! When did your friend send the email? Right now Mojang are working on a 1-2 month backlog so it could be a while before you hear back!
Please send us an email at https://help.minecraft.net/hc/en-us/requests/new … and we will assist. Remember to attach your Transaction ID. ^JS
-
-
This Tweet is unavailable.
-
-
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.