@MojangSupport please can you help me?
I bought minecraft with the extra packs. I’ve redeemed them and they are showing so on my account. However some of the packs haven’t loaded to the game. I emailed you on 2 January and chased you, and still no reply! This is unacceptable !
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JR
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What is the expected timescale please? My daughter can use half the packs. Very disappointing

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Just to let you know you can expect to be waiting for at least 2+ months. I’m still waiting on a ticket to be answered from Nov 24th. It’s unacceptable but I’m not sure they care.
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