I Just received random red coloured messages on minecraft ps4 bedrock while selecting a character, also whenever they're saved they reset back to Steve. I refreshed minecraft and all of a sudden it's fine again. I still can't access my Microsoft account though. @MojangSupport
If you think you've found a bug, please visit https://bugs.mojang.com/secure/Dashboard.jspa … and report it so that the developers can see. For help with account issues, please visit https://help.minecraft.net/hc/en-us/articles/360029681732-Having-trouble-accessing-your-account- …. ^JR